Learn Ukrainian Language | Echoee.com
Learn Ukrainian Language | Echoee.com
GENERAL PROVISIONS
1.1. By accessing and using the website https://echoee.com, the User acknowledges and accepts the terms outlined in this Public Agreement. All interactions between the Service Provider and the Client are governed by this Agreement and current Ukrainian legislation.
1.2. This Public Agreement is universal in nature, with identical terms applicable to all Clients. By fully accepting this Agreement, the Client agrees to the ordering procedures, accountability for Orders, and commitment to adhere to all provisions herein.
1.3. When utilizing the website services or any of its functionalities, the User confirms their review of this Agreement and all additional conditions presented on the website pages. The User expresses complete and unconditional acceptance of all Agreement terms, comprehends and accepts all provisions without exception or reservation, and commits to full compliance. In case of disagreement with any terms, the User agrees to cease service utilization immediately. The User acknowledges awareness that the Agreement’s terms extend to all existing website services and any future developments or additions.
1.4. Acceptance of the Public Agreement terms is considered effective upon the User’s first interaction with the website, specifically when accessing its address via a web browser or any other program and/or technical device that enables website content display. If the User does not agree with any part of this Agreement, either wholly or partially, the Website Administrator requests that they exit the website https://echoee.com immediately. All notifications, claims, and correspondence between the Parties to this Public Agreement are deemed properly delivered when sent electronically via email messages or through website messaging features (feedback forms, etc.). Written correspondence with appropriate details, sent according to Ukrainian legislation, is also considered properly delivered.
1.5. Service Provider:
Sole Proprietorship Biiata Tamara Hryhoriivna
Registration Code (EDRPOU): 1827818283
Postal Address: Ukraine, 08133, Vyshneve, Pivdenna 5, 16
Legal Address: Ukraine, 85612, Kurakhove, Prokofjev Str. 18A, 49
Tel.: +38 068 707 47 47
Email: echokyiv@gmail.com
TERMINOLOGY AND DEFINITIONS
2.1. The following terms are used in the Contract:
Acceptance – complete and unreserved agreement with all Public Agreement terms by the User (Client). From the moment of acceptance, the Website, represented by its administrator (Service Provider), and the Website User (Client) become Parties to this Agreement.
Service Contract (transaction) – an arrangement concluded through the website’s technical infrastructure and/or the Service Provider’s systems between the Service Provider and the Client for the provision of services. The contract terms are established in this document.
Order – a Client’s request to purchase services, properly completed using the website’s electronic form and functionality by the User themselves.
Confidential Information – User’s personal data and information that, when used independently or combined with other available information, enables User identification.
Public Agreement (Offer) – a public proposal from the Service Provider, represented by the website administrator, addressed to any individual, inviting them to accept and fulfill the terms outlined in this Agreement, including all appendices.
Client – a User who has formed a contractual relationship by submitting an Order and receiving confirmation from the Service Provider, and who receives Services through the website.
User – an individual who, by accessing the website through a web browser or other program/technical device, gains the ability to view website content and may, depending on their actions, become a Client.
Service Provider – A language School featured on the Website.
Website – the online platform https://echoee.com, which serves as a communication medium for displaying information about services, their purchase conditions, and facilitating interaction with Service Providers.
Party – either the Service Provider or the Client.
Services – Language education and other educational offerings, information and/or consulting services and/or translation services.
Price – the established cost of services, valid when the contract is formed.
Cookies – small data files temporarily stored on the hard drive that enable recognition of the User’s (Client’s) computer during subsequent website visits.
Web beacons – also known as single pixel or clear gif technology, or action tags, web beacons are electronic images that allow counting visitors to specific pages; used for gathering statistical information and may be implemented on the website.
AGREEMENT SUBJECT
3.1. The Service Provider commits, under terms and procedures defined herein, to deliver services from the selection available on the website, as requested by the Client on the relevant website page. The Client commits, under terms and procedures defined herein, to remunerate the Service Provider for ordered and delivered services.
RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. Mutual rights and obligations are detailed throughout this Agreement. The Website Administrator advises individuals under 18 years of age to refrain from accessing personalized website services. The website does not deliberately collect information from minors, including personal data, and neither uses nor directs website content toward minors. Legal representatives bear responsibility for the actions of minors.
4.2. The right to utilize website services is granted to individuals 18 years of age and older who possess full legal capacity – including the ability to enter into legally binding agreements in accordance with Ukrainian legislation.
4.3. The User agrees not to engage in actions that could be deemed contradictory or in violation of Ukrainian legislation or international law, particularly regarding intellectual property, copyright and/or related rights. Additionally, the User agrees not to undertake any actions that lead or could lead to disruption of normal website operations and services.
4.4. No provision within this Agreement shall be interpreted as establishing agency relationships, partnerships, joint activities, personal employment relationships, or any other relationships not explicitly provided for in the Agreement between the User (Client) and the Website.
4.5. The User (Client) is entitled to:
4.6. User’s registration obligations:
4.6.1. To purchase services on the website, the User agrees to provide accurate and complete information regarding matters specified during registration, necessary for a Service Provider listed on the Website to fulfill obligations related to ordered services. If incorrect information is provided, or if the Service Provider has reasonable grounds to believe the User’s information is incomplete and/or inaccurate, the User may be denied access to website services.
4.7. User’s obligations when utilizing Website Services:
4.7.1. The User commits not to use website services for:
4.8. The following activities are strictly prohibited while using the Website services:
4.9. Liability limitations regarding Website usage:
4.9.1. The Website Administrator bears no responsibility for possible illegal actions by the User toward third parties, or by third parties toward the User.
4.9.2. The Website Administrator is not liable for damages, losses, or expenses (actual or potential) arising in connection with this website, its use, or inability to use it. The Administrator assumes no responsibility or obligations for any suspension or termination of website functions and services resulting from the User’s negligent actions (or inactions) or the actions (or inactions) of any third party.
4.9.3. The Website Administrator is not responsible for incomplete, inaccurate, or incorrect information provided by the User when placing an order.
4.9.4. The Website Administrator’s liability related to website use or in connection with this Agreement’s execution is limited to the extent permitted by current Ukrainian legislation.
ORDER PLACEMENT PROCEDURE
5.1. The User independently places service orders (consultations) by providing their data and confirming the application through the website’s functionality.
5.2. Order processing is conducted by the Service Provider or automated systems.
SERVICE COST AND PAYMENT PROCEDURE
6.1. The service cost is determined by the Service Provider and displayed prior to order confirmation.
6.2. The Order’s total cost comprises the cost of all ordered services.
6.3. The Client is directed to the payment page for processing via bank card payment system or bank transfer to the Service Provider’s account.
6.4. Complete prepayment for services is required in all cases.
6.5. Should service costs change, the Service Provider will notify of such potential changes in advance, at minimum one business day before new pricing takes effect. The Client may either accept new prices and pay based on a new invoice or decline and discontinue cooperation.
REFUND CONDITIONS
7.1. The Client is entitled to receive a refund only in cases of advance payment for the complete course of study and withdrawal from the course no later than two weeks before classes start date.
7.2. Refund of prepaid amounts is not available less than two weeks before start date of classes.
7.3. Monetary refunds are processed exclusively through the payment method used by the Client, following the signing and submission of an official refund request letter by the Client. When processing refunds, the Service Provider withholds 20 (twenty) percent of the paid amount to cover administrative expenses associated with the reservation, organizational measures, and educational material preparation for the Client. The exact withholding amount is determined by the Service Provider based on actual costs incurred and communicated to the Client during refund request review.
7.4. The Service Provider will refund the Client for paid services no later than 30 (thirty) banking days from receipt of the Client’s written application, provided complete and accurate information is supplied.
7.5. The Client’s refund rights are additionally governed by Ukrainian consumer protection legislation.
LIABILITY OF PARTIES AND DISPUTE RESOLUTION
8.1. The Parties shall be held accountable for non-fulfillment or improper fulfillment of this Agreement’s terms in accordance with this Agreement and current Ukrainian legislation.
8.2. Disputes arising from violation (or potential violation) of this Agreement’s terms shall be resolved through negotiations. If dispute resolution through negotiation proves impossible, the matter shall be subject to further consideration in Kyiv courts, Ukraine, in accordance with jurisdictional rules for this dispute category and current legislation.
FORCE MAJEURE CIRCUMSTANCES
9.1. The Parties shall not be liable for non-fulfillment of any obligations, except payment obligations, if they demonstrate that such non-fulfillment resulted from force majeure circumstances (circumstances beyond control), i.e., events or circumstances genuinely beyond the Party’s control that occurred after Agreement conclusion and are unpredictable and unavoidable. Force majeure circumstances include, but are not limited to, natural disasters, strikes, fires, floods, explosions, freezing conditions, wars (both declared and undeclared), uprisings, goods loss, carrier delays caused by accidents or adverse weather, sea hazards and accidents, embargoes, catastrophes, and restrictions imposed by governmental authorities, if these circumstances directly impacted Agreement fulfillment.
9.2. The timeframe for Parties to fulfill their Agreement obligations shall be extended for any period during which performance was delayed due to the aforementioned circumstances.
9.3. If non-fulfillment of Agreement obligations due to force majeure circumstances persists for more than three months, either Party may unilaterally terminate this Agreement by providing written notice to the other Party.
9.4. Despite force majeure circumstances, prior to Agreement termination due to force majeure, the Parties shall conduct final mutual settlements.
LEARNING RULES
The Client automatically confirms agreement with the following list of language school operational rules when remitting payment to the Service Provider’s account:
10.1. CANCELLATION and LESSONS RESCHEDULING POLICY
10.1.1. Cancellation and Lessons Rescheduling Policy for Individual (1 student – 1 teacher) Lessons and Semi-Individual (2 students – 1 teacher) Lessons:
10.1.2. Cancellation and Lessons Rescheduling Policy for Group Lessons (from 3 to 10 students in a group)
10.2. Upon completion of any language level and passing the corresponding final assessment confirming mastery of that language level, the Client may request the Service Provider to issue a certificate, providing their surname and name in Ukrainian and English. Subsequently, a private language school certificate is issued.
10.3. Upon completion of the current language level and passing the level assessment, the group or individual student will be automatically enrolled in the next level course.
10.4. If the Client decides to discontinue training, they must notify the Service Provider about the date of lesson completion at least 2 (two) calendar weeks before the termination date.
10.5. If the Client reserves classes with one of the partner Language Schools in another country, the Client must adhere to the Terms and Conditions of such partner Language School accordingly; these rules are detailed on the partner language schools’ websites.
PRIVACY POLICY
Language schools on the Website prioritize the protection of users’ personal data. Users may browse website pages without providing personal data. However, to deliver services related to service purchases presented on our website, schools require your contact details to communicate with you, confirm orders, and provide ordered services with quality and punctuality. They do not share your personal data with third parties and safeguard its confidentiality.
11.1. General Provisions
11.1.1 This privacy policy establishes the procedure for obtaining, storing, processing, using, and disclosing User personal data. We collect User personal data when an order is placed through the website, when orders are placed via telephone numbers indicated on the website, and during User registration. User personal data is entered by the User (when placing an order through the website’s application form or during website registration). Information required for service provision is clearly marked. Additional information is provided by the User at their discretion.
11.1.2 Personal data confidentiality is a mandatory condition for school access to User personal data, with the requirement to prevent its distribution without User consent or other legal grounds.
11.1.3 Use of the Echoee.com website by the User indicates agreement with this Privacy Policy and the terms of User personal data processing.
11.1.4 If in disagreement with the Policy terms, the User must discontinue use of the Echoee.com website.
11.1.5 This Policy applies exclusively to the Echoee.com website, which neither controls nor is responsible for third-party websites that the User may access via links available on the Echoee.com website.
11.1.6 The website administration does not verify the authenticity of personal data provided by Website Users.
11.1.7 The User acknowledges that careless handling of the secure storage of their login and password that enables access to personal data may result in unauthorized third-party access to the account, personal, and other User data. Echoee.com is not responsible for damages resulting from such access.
11.2. Personal Data
11.2.1 Echoee.com collects personal data including: name, surname, contact phone number, and email address. We may also clarify and receive this information from you by telephone.
11.2.2 Additional information is provided by the User at their discretion.
11.2.3 The Echoee.com website may automatically collect certain technical information, including IP addresses, to ensure correct site operation, traffic analysis, and user experience enhancement. This information is processed anonymously and is not used to identify specific users without their consent, except in cases provided for by Ukrainian legislation.
11.3. Purposes of Collecting and Processing Users’ Personal Data
11.3.1 Echoee.com collects and stores only personal data necessary for providing educational services.
11.3.2 Echoee.com collects data to communicate with the User, including providing appropriate notification about service provision, informing the User about the Service Provider, commencement and continuation of the learning process, as well as for processing User requests and applications.
11.3.3 Processing of User personal data is conducted without time limitation, by any lawful means.
11.3.4 The Echoee.com website uses cookies and web beacons for:
The User can independently configure their browser parameters to limit or block cookies, but this may affect website functionality.
11.4. Conditions for Providing Database Access
11.4.1 We do not transfer User personal data to third parties except in cases defined by legislation.
11.4.2 Disclosure of User personal data occurs when the User orders services on Echoee.com. Specifically, the User agrees that Echoee.com has the right to transfer personal data to courier services, postal organizations, and telecommunications operators, exclusively for the purpose of fulfilling User orders placed on the Echoee.com website, including student certificate delivery.
11.4.3 In case of personal data loss or disclosure, Echoee.com informs the User about such loss or disclosure.
11.4.4 Echoee.com implements necessary organizational and technical measures to protect User personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, and other illegal third-party actions.
11.5. Change of User’s Personal Information
11.5.1 The User may change (update, supplement, delete) personal information they have provided, or a portion thereof, by sending a corresponding message to Echoee.com in any convenient manner at any time.
11.6. Changes to the Privacy Policy
11.6.1 We reserve the right to modify the Privacy Policy terms. In such cases, we will update the document version on the “Privacy Policy” section. Please periodically review these terms to remain informed about how Echoee.com protects its users’ personal data.
11.7. Feedback, Questions and Suggestions
11.7.1 All suggestions or questions regarding this Policy should be directed to the user support service of Echoee.com Language School via email: echokyiv@gmail.com
11.8. International Data Transfer
11.8.1 As the Service Provider serves an international clientele, personal data may be processed and stored on servers located in various countries, including countries outside Ukraine.
11.8.2 By providing personal data, the Client consents to such international transfer and data processing, provided that the Service Provider implements appropriate data protection measures.
11.8.3 The Service Provider applies appropriate security measures to protect personal data in accordance with international standards, regardless of the Client’s residence.
INTELLECTUAL PROPERTY RIGHTS
12.1. All materials provided to the Client during the learning process (including, but not limited to: text materials, audio and video recordings, presentations, tests, assignments, methodological developments) are subject to the Service Provider’s intellectual property rights.
12.2. The Client has the right to use all provided materials exclusively for personal learning. Copying, distributing, publishing, transferring to third parties, or otherwise using materials without the Service Provider’s written consent is prohibited.
12.3. The Client is granted a non-exclusive, non-transferable license to use educational materials exclusively for their own learning purposes during the Agreement term.
12.4. Any unauthorized use of materials that violates the Service Provider’s intellectual property rights may constitute grounds for Agreement termination and claims for damage compensation.
12.5. The Client does not acquire any intellectual property rights to trademarks, trade names, logos, or other intellectual property objects belonging to the Service Provider.
AGREEMENT TERM, AMENDMENT AND TERMINATION PROCEDURE
13.1. This Agreement becomes effective upon Client acceptance (placing an order on the website) and remains valid until the Parties fully fulfill their obligations.
13.2. The Service Provider reserves the right to unilaterally modify the terms of this Agreement by publishing amended terms on the website. The changes take effect 7 (seven) calendar days after their publication on the website.
13.3. If the Client continues to use services after Agreement modifications have been made, this is considered acceptance of such changes.
13.4. If the Client disagrees with the new changes, they have the right to terminate this Agreement by notifying the Service Provider in writing no later than 14 (fourteen) calendar days before the termination date.
13.5. The Agreement may be terminated:
13.5.1. By mutual agreement of the Parties;
13.5.2. Unilaterally by the Service Provider in case of Client violation of Agreement terms;
13.5.3. In other cases provided for by this Agreement and current legislation.
APPLICABLE LAW AND JURISDICTION
14.1. This Agreement is governed by and interpreted in accordance with Ukrainian legislation, as the Service Provider is a legal entity registered under Ukrainian legislation.
14.2. When providing services to international clients, the Service Provider adheres to international standards of personal data protection.
14.3. This Agreement does not restrict the rights of Clients who are residents of other countries, as provided by their country of residence’s legislation regarding consumer protection, personal data protection, and other mandatory provisions.
14.4. The Parties acknowledge that Ukrainian legislation shall apply to the resolution of disputes related to this Agreement’s performance.
14.5. The Parties agree that all disputes potentially arising during Agreement performance will be resolved through negotiations. If agreement cannot be reached, the dispute is subject to resolution in a competent court in Kyiv, Ukraine, at the Service Provider’s location.
LANGUAGE POLICY AND TRANSLATIONS
15.1. This Agreement is issued in English and may be translated into other languages for Client convenience.
15.2. The Service Provider makes every effort to ensure accurate translation but is not responsible for translation inaccuracies that do not distort the Agreement’s essential terms.
